Thank you for ordering your flowers from www.isabellflorist.com . We would like to inform you that orders from this site are subject to the following terms & conditions:
- Items used in all arrangements are subject to their availability. When an item is not available, the closest substitute of a similar value will be used.
- Prices quoted are not applicable for special occasions. For example, delivery around Valentine's day have different prices.
- Filling out of the order does not mean an order has been accepted; we can only process your order after receipt of payment.
- Cancellation can only be done 48 hours before the time of delivery. After 48 hours, the full amount will be charged.
- Please provide all details asked for in our order form so as to avoid unnecessary delay.
- www.isabellflorist.com will not be held responsible for any delay in delivery. Please provide at least a 6 hour preparation and delivery time range. Besides, we will try to accommodate delivery at your request if it is at our convenient.
- All information kept by us will be strictly confidential and kept in an off-line environment and restricted access to certain staff only.
- As our products are mostly perishable, please revert as soon as possible if there is any concern. All refund requests will be dealt on a case by case basis.
- If there is any problem with your delivery whatsoever, please email us at order@isabellflorist.com
- Our flower arrangement skill is monitored by Isabell quality control team. We have reserved the rights
- to change the paper color comparing to website pictures,
- to change the flower color if the color is really unavailable.
- to modify the wrapping style according to our florist’s justification.
- to modify the add on material, ribbon, sub-flower based on florist’s expertise.
