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Conditions of Use

Thank you for ordering your flowers from www.isabellflorist.com . We would like to inform you that orders from this site are subject to the following terms & conditions:

  • Items used in all arrangements are subject to their availability. When an item is not available, the closest substitute of a similar value will be used.
  • Prices quoted are not applicable for special occasions. For example, delivery around Valentine's day have different prices.
  • Filling out of the order does not mean an order has been accepted; we can only process your order after receipt of payment.
  • Cancellation can only be done 48 hours before the time of delivery. After 48 hours, the full amount will be charged.
  • Please provide all details asked for in our order form so as to avoid unnecessary delay.
  • www.isabellflorist.com will not be held responsible for any delay in delivery. Please provide at least a 6 hour preparation and delivery time range. Besides, we will try to accommodate delivery at your request if it is at our convenient.
  • All information kept by us will be strictly confidential and kept in an off-line environment and restricted access to certain staff only.
  • As our products are mostly perishable, please revert as soon as possible if there is any concern. All refund requests will be dealt on a case by case basis.
  • If there is any problem with your delivery whatsoever, please email us at order@isabellflorist.com
  • Our flower arrangement skill is monitored by Isabell quality control team. We have reserved the rights
    • to change the paper color comparing to  website pictures,
    • to change the flower color if the color is really unavailable.
    • to modify the wrapping style according to our florist’s justification.
    • to modify the add on material, ribbon, sub-flower based on florist’s expertise.
For hamper basket, bear bouquet, condolence and opening flower stand, gifts, we have reserved the rights to substitute the content if anything is unavailable but we are promising to deliver the same value order.