Q. How do purchase my order on the site?
To order your purchase :-
Click “Add to cart” button on the products you wish to purchase.
Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
From here, you need to select your shipping methods and click “next” button.
Next you'll need to choose your payment method then click “next” button.
After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
Click “Confirm Order” to complete the order.
Q. What are the payment methods available? Isabellflorist.com offers various kind of Payment Methods as shown below :-
1. Credit Card
Via Paypal (Visa or Mastercard / American Express / Paypal Funds)
Via MOLpay (Visa or Mastercard / Internet Banking)
2. Invoice / Cheque / Offline Bank Transfer
Bank : Public Bank
Bank Account : 3191901631
Account Name : Grandview Floral Centre
After you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total ammount you have paid :
Your Order No :
You may scan and email us the above info to Email Address : firstname.lastname@example.org or fax it to us at <<your fax number>>
Note: Your purchased products will not be delivered until we have this confirmation.
Q. How to change my account personal information and shipping address?
Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.
Q. I forgot my Password for my account. What should I do to retrieve it?
Click on “Lost Password?” and fill your email that used to register the account in the box.
A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.
Q. Can I cancel an existing order that have been made?
Yes, only if the order is still on pending status.
- Please send an email to our customers service email at email@example.com with the message title “Request to cancel order” in order to inform us about the cancellation order.
- Orders that are in shipping or shipped will not be cancel.
Q. What is the product's transaction currency?
All products transaction currency will be done in RM
Q. How long does the delivery usually takes?
Delivery usually will takes about within 12 hours for same day delivery
1. Is the delivery fee FOC?
Yes, All items are free delivery to penang, bukit mertajam, prai, butterworth, juru, except Sungai Petani and Kulim.
2. What if I want to deliver to those out of the available places?
If you would like to deliver to the places which are out of penang, bukit mertajam, prai, butterworth, seberang jaya, sungai petani, tambun, kulim, please inform us at order[at]isabellflorist.com or fill up the cart here 2 days before the delivery date.
3.Can i come to shop and self collect?? Sure, Kindly order earlier as we can prepare the arrangement for your collection time.
4. I was thinking if you could assist me to deliver something (a cake) over to him tomorrow for his birthday. Cake products will be available soon..
1. I want to give flower to my love one, but I don't know what should I prepare?
You just need to add the flower into the cart and fill up the details. We provide free card for your message attached. If you have any extra request, please state down in the request field in the shopping cart form. We try our best service to fulfil your request.
2. Are those flowers similar as pictures?
Well, frankly speaking , all the pictures are no doubt being processed with professional photography skills and photoshop image processing skills. However, our florists are well trained in terms of years of experience and they are able to make bouquet arrangement at an average above 70% similarity.
3. Will the items different with what I have ordered?
Sometimes, when the flowers' color are selling insufficiently or in a situation lack of supply. The flowers' color will be altered automatically to another closest color. It is same as the wrapping paper and we will replace to the closest one. Vases and baskets may be replaced time to time due to badges concern. However, we guarantee to provide the equal quality products.
4. Do you have Purple/Blue roses?
No.Currently we do not provide Purple /Blue Roses.
5. Do you have Tulips? Do you have any Tulip pictures in shopping cart?
No, We do not provide Tulips. Tulip is difficult to keep fresh so if there is any nonfresh or imperfect circumstances, we are not responsible on that.
Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to firstname.lastname@example.org for us to clear your doubts.